FAQs

All You Need to Know

Should You Resole or Replace?

Love the fit and performance of your current shoes? Then definitely resole them — no need to break in a new pair (we all know how painful that is).

But if your current shoes don’t feel quite right, it might be time to explore. Try different brands, models, and sizes to find the perfect fit. Once you’ve found your go-to pair, wear them in — then send them in.

Do you think you can repair these? The damage is quite significant.

We once received a pair of 5.10s so damaged you could see toes poking out. Yup, we repaired them.

However, if you think you have something worse, drop us a message with a photo of your shoes and let us decide if they will make it to our hall of fame.

How long will it take you to repair my shoes?

We know we’ve been slow to respond in the past — thank you for your patience. We’re now working to reply faster, but please note that response time may still vary depending on lead times and the number of shoes we receive.

When to resole?

Resoling extends the effective lifespan of the climbing shoe by providing a new layer of sole rubber. The following images show the four different states in which a climbing shoes could be resoled.

Worn Out Sole

The soles of the shoe are worn out. The edges of the sole have retreated significantly. Any more usage will damage the upper rand rubber. This is the optimal state at which a resole should be done as the rand is still intact and does not require repair.

Worn Out Sole and Upper Rand

The soles of the shoe and the upper rand rubber are worn out. The layer of leather under the rand rubber is exposed. At this state, a rand repair, while optional, is highly recommended. As long as the user practices good footwork, the upper rand rubber can still be protected and preserved with a new layer of sole.

Minor Damage on Underlying Leather

The sole of the shoe, upper rand rubber and underlying leather layer are worn out. A distinct cut/slit is observed. The damage on the leather layer can be repaired through a rand repair. Any more usage of the shoes will cause irreversible damage to the shape of the toe box.

A resole is highly recommended by this stage.

Overall Major Damage

The shoe is worn out to the point where there is a distinct hole on the underlying leather layer. The hole can still be patched up with a rand repair.

However, the shape of the toe box will alter slightly. Whether the performance of the shoes will be affected is unpredictable, no promises.

The shoe can still be repaired and resoled at this stage. Resoler just needs to bankai (so cost more) ):