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FAQs

All You Need to Know

Should I resole/repair my shoes? Or should I just buy a new pair?

First of all, do you like the performance and form-fitting of your current shoe? If you do, you should get it resoled. Saves you the trouble of having to break into a new pair of climbing shoes. We all know how painful it is.


However, if you don't. We recommend that you get a new pair, try out different brands, models, size and even colour. Find the pair which fits your best. Wear them out, then send them in. We gotcha back.


Next, do you have an extra pair of climbing shoes? If you do, perfect. We understand the pain of not being able to climb. Try to have a pair of stand-in shoes while waiting for repair.


That being said, it is good to take a break once in a while, try out something new, read a book. If you don't mind not being able to climb while waiting for your shoes, do send them in. We will certainly do our best.


Do you think you can repair these? The damage is quite significant.

We once received a pair of 5.10s so damaged you could see toes poking out. Yup, we repaired them.


However, if you think you have something worse, drop us a message with a photo of your shoes and let us decide if they will make it to our hall of fame.

How long will it take you to repair my shoes?

The lead time for resoles/repair depends on the demand and how many coffee-breaks we take. We will constantly update the estimated lead time on our website (Updates).

When to resole?

Resoling extends the effective lifespan of the climbing shoe by providing a new layer of sole rubber. The following images show the four different states in which a climbing shoes could be resoled.

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Damaged Sole

The soles of the shoe are worn out. The edges of the sole have retreated significantly. Any more usage will damage the upper rand rubber. This is the optimal state at which a resole should be done as the rand is still intact and does not require repair.

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Damaged Upper Rand

The soles of the shoe and the upper rand rubber are worn out. The layer of leather under the rand rubber is exposed. At this state, a rand repair, while optional, is highly recommended. As long as the user practices good footwork, the upper rand rubber can still be protected and preserved with a new layer of sole.

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Damaged Underlying Leather

The sole of the shoe, upper rand rubber and underlying leather layer are worn out. A distinct cut/slit is observed. The damage on the leather layer can be repaired through a rand repair. Any more usage of the shoes will cause irreversible damage to the shape of the toe box.

A resole is highly recommended by this stage.

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Overall Major Damage

The shoe is worn out to the point where there is a distinct hole on the underlying leather layer. The hole can still be patched up with a rand repair.


However, the shape of the toe box will alter slightly. Whether the performance of the shoes will be affected is unpredictable, no promises. 

The shoe can still be repaired and resoled at this state.